At FT Linden we are committed to protecting the privacy of our clients and website visitors. Please read the following in order to learn more about our privacy policy and our information gathering and dissemination practices.
1. Why we require your information
FT Linden collects personally identifiable information when you register with us and when you use our services. You do not need to provide us with personal data simply to browse our site except on sections of the site we have asked you to register with us. FT Linden uses this information in order to customise the content you see on our pages, to fulfil your request for certain information and services, to communicate with you generally and to contact you about new services, updates and events.
2. What information do we collect?
Updates
Users of our website can register for e-mail newsletters and news updates/invites. This service is entirely optional and you may unsubscribe at any time by clicking on the unsubscribe link contained in these emails.
Surveys
From time to time we may offer you the option of participating in an online survey. Any specific information you in such a survey is kept confidential and used by us in order to conduct research or improve our services. We will only publish aggregated results unless you have specifically given us permission to publish your responses.
Information from Other Sources
In the normal course of our business we may check some of the information you provide to us against third party databases to confirm that it is accurate.
Cookies and Website Usage Data
Some areas of the FT Linden website may use cookies so that we can provide a better, more customised user experience. You can refuse cookies by turning them off on your web browser and you do not need to have cookies turned on to use our website. With or without cookies, our website will track usage data, such as the source address that the page request is coming from (i.e. your IP address or domain name), the date and time of the page request, the website that you came from to our website and other data such as the search criteria entered prior to arriving at our website. We use this information to better understand the use of our website and develop the areas of the website that users prefer. This information is stored in log files and is used for aggregated and statistical reporting but is not attributed to you as an individual.
Security
We use security safeguards to protect information from unauthorised access and misuse. We use the most accurate and current information you provide in order to process your request.
3. Access to your information
You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection 1998. Any access request may be subject to a fee of £20 to cover our costs in providing you with details of the information we hold about you.
4. What information may we share?
There are times when we may need to share the information we learn from you with other parties. We do not sell or rent this information to others. We will from time to time send-on personally identifiable information to other companies or people in the following situations:
FT Linden Companies
We may share your information with companies or consultants working with FT Linden to provide services such as developing our website or providing us with marketing services or advice on improving customer experience. Other examples include but are not limited to providing marketing assistance by analysing data or helping us with responding to customer enquiries. These partner companies have access to the personal information required in order to perform their functions but may not use it for any other purpose.
Compliance with law
We will release personal information where we are required to do so by law or by any regulations and other rules (including professional and auditing requirements) to which we are subject.
Consent
Other than in the above situations you will receive notice from us when your personal information might go to third parties and you will have the opportunity to decide not to share that information.
5. Changes to Privacy Policy
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting an announcement on our web pages.
6. Questions or suggestions
If you have any questions or suggestions regarding this policy, have any concerns about our practices or believe we are not properly adhering to our privacy policy, please contact us. If at any time you wish us to remove your personal details from our database please also contact us by email or in writing delivered to our head office address as detailed in the Contact us section of our website.
